Aluminum Trays Copper Trays Porcelain Trays Bowls Oval Trays Rectangular Trays Square Trays Search Store Shopping Cart		HELP Below are some frequently asked questions and their answers: Q: When are orders delivered? A: For regular shipping of orders: Please allow 1 to 2 weeks for delivery. For express shipping: Please send an email to ExpressShipping@Olays.com with your zip code and the item(s) you are looking to order, and we'll reply to you with your express shipping options. Q: How much is Shipping & Handling? A: It's a flat rate of $5.95 for regular shipping. In other words, even if you buy 20 items you'll only pay $5.95 for Shipping & Handling. For express shipping the rates vary, please contact us as described above for more information. Q: How do I know my payment information is sent securely? A: When you access the ordering pages, you enter an area that uses SSL, the industry-standard encryption technology for sending payment information securely. Your browser will show a security symbol (a lock, for example) on the bottom which indicates you are communicating using this security technology. Q: Can I order in ways other than on-line? A: Yes. In addition to our on-line ordering, you can order by phone or by mail. Please see the contact us page for information on how to contact us. Q: How are orders shipped? A: Orders are shipped via FedEx or USPS, depending on the weight of the item(s). Q: How does the 30-day money-back guarantee work? A: It's a straight-forward guarantee: If, for any reason, you are not satisfied with our products, we'll refund you the purchase price, provided that: 1) You return it to us within 30 days of purchase to the following address. ABMC Corporation 6111 Berkeley Avenue #B1 Baltimore, MD 21209 and 2) You contact us first to get a return id number. You can contact us by phone, email or fax to get the return id number. Q: I still have questions. Feel free to contact us.